The Profit Potential: 50 Questions to Ask to Upsell and Cross-Sell

As an experienced account manager, your goal is to not only maintain the customer relationship but to deepen it by uncovering new ways to add value. Upselling and cross-selling are most effective when they align with the customer’s actual needs and growth strategies.

These 50 questions are designed to guide thoughtful conversations that will reveal upsell and cross-sell opportunities at the snap of a finger!